At GearSenpai, we want you to be completely satisfied with your purchase. Please read our Returns & Refunds Policy carefully so you understand the process and conditions.
Return Eligibility
We accept returns for both defective and non-defective products under the following conditions:
- The return request must be made within 30 days of the delivery date.
- The product must be in new, unused condition with all original tags, packaging, and accessories intact.
- The product must not show signs of wear, damage (unless it arrived defective), washing, or alteration.
Exchanges
We do not offer exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order.
How to Initiate a Return
- Contact our support team within 30 days of delivery by emailing [email protected] or calling +1 (979) 231-5133.
- Provide your order number and the reason for the return.
- Once your return is approved, we will provide a free return shipping label for you to download and print.
- Pack the item securely in its original packaging (or equivalent protective packaging).
- Attach the return label and ship the package back to us by mail.
Return Shipping
- Return method: By mail
- Return label: Free (download and print)
- You are responsible for dropping the package off at a carrier location. We recommend keeping the tracking number until the refund is processed.
Refund Process
- Once we receive and inspect the returned item, we will process your refund.
- Refunds are issued to the original payment method.
- Refund processing time: Within 10 days after we receive and approve the returned item.
- You will receive an email confirmation once the refund has been issued. Please allow additional time for the refund to appear in your account depending on your bank or payment provider.
Restocking Fees
There are no restocking fees.
Non-Returnable Items
The following items cannot be returned:
- Products that are not in new, unused condition
- Items returned after the 30-day window
- Products missing original tags or packaging (unless the item arrived defective)
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us immediately. We will arrange a free return label and process a full refund (or replacement if available and requested) as quickly as possible.
Contact Us
If you have any questions about returns or refunds, please reach out to us:
- Email: [email protected]
- Phone: +1 (979) 231-5133
- Address: Hai Ha LLC, 309 W 19th St, Pueblo, CO 81003, United States
We are here to help and will do our best to resolve any issues promptly.