Last updated: September 25, 2026
We’re here to help! Below you’ll find answers to the most common questions about shopping at GearSenpai. If you can’t find what you’re looking for, please contact us at [email protected] or call +1 (979) 231-5133.
Orders & Payment
How do I place an order?
Simply browse our products, select your desired size/color, add items to your cart, and proceed to checkout. You will receive an order confirmation email once your payment is successfully processed.
What payment methods do you accept?
We accept major credit/debit cards and other secure payment methods available at checkout.
Can I cancel or modify my order?
Please contact us as soon as possible at [email protected]. We will do our best to accommodate changes if the order has not yet been processed.
Shipping
How long does it take to process my order?
Orders are processed within 3–7 business days after payment confirmation (excluding weekends and holidays).
What are your shipping rates?
- United States: $6.99
- All other countries: $12.99
How long will delivery take?
Delivery times are calculated from the date your order is shipped:
- United States: 7–10 business days
- International: 10–14 business days
Please note that these are estimates and may vary due to carrier delays or customs processing.
Do you provide tracking?
Yes. Once your order ships, you will receive a tracking number by email (when available).
Who is responsible for customs fees on international orders?
International customers are responsible for any customs duties, taxes, or import fees charged by their country. These fees are not included in the product or shipping price.
Returns & Refunds
What is your return policy?
We accept returns of new, unused products within 30 days of delivery for both defective and non-defective items.
Please see our full Returns & Refunds Policy for complete details.
Do you offer exchanges?
No, we do not offer exchanges. Please return the item for a refund and place a new order if you need a different size or product.
How do I return an item?
Contact us at [email protected] with your order number. Once approved, we will provide a free return shipping label for you to download and print. Ship the item back to us by mail.
When will I receive my refund?
Refunds are processed within 10 days after we receive and inspect the returned item. The refund will be issued to your original payment method.
Are there any restocking fees?
No. There are no restocking fees.
Products & Authenticity
Are your products officially licensed?
Most of our products feature original designs and fan-inspired artwork. Unless a product page specifically states that an item is officially licensed, the product is not official merchandise and GearSenpai is not affiliated with any anime studio or rights holder.
Are the products new?
Yes. All products sold on GearSenpai are new.
Do the colors look exactly like the photos?
We make every effort to display accurate product images. However, slight color variations may occur due to different monitor settings and lighting.
Account & Privacy
Do I need an account to place an order?
No. You can check out as a guest. Creating an account is optional and allows you to track orders more easily.
How is my personal information protected?
Please review our Privacy Policy for detailed information on how we collect, use, and protect your data.
Contact Us
How can I reach customer support?
Hai Ha LLC
309 W 19th St
Pueblo, CO 81003
United States
Email: [email protected]
Phone: +1 (979) 231-5133
We aim to respond to all inquiries within 1–2 business days.
Still have questions?
Feel free to contact us anytime. We’re happy to help!