Refund and Returns Policy

Thank you for shopping at GearSenpai. We value your satisfaction and are here to ensure you have a smooth shopping experience. If you’re not completely happy with your purchase, you may be eligible to return your item under the following policy.

Eligible Countries for Returns

We currently accept returns from customers located in:

  • United States

  • Australia

  • Canada

  • Japan

  • New Zealand

Return Eligibility

  • We accept returns for both defective and non-defective items.

  • Items must be in new, unused condition with original packaging and tags (if applicable).

  • Returns must be requested within 30 days of the delivery date.

  • Items marked as Final Sale, Clearance, or Customized are not eligible for return.

  • We do not offer exchanges. Please place a new order if you wish to receive a different item.

How to Return an Item

To initiate a return, please follow these steps:

  1. Email us at 📧 contact@gearsenpai.com with your order number and reason for return.

  2. We will reply with return authorization and a free downloadable return shipping label (for eligible countries).

  3. Carefully repackage the item and attach the return label.

  4. Ship the item to the following return address: 1640 Southeast 150th Avenue, Portland, Oregon 97233, United States

Return Shipping & Fees

  • Return shipping is free for customers in the United States, Australia, Canada, Japan, and New Zealand.

  • No restocking fees will be applied.

  • Unauthorized returns may be refused.

Refunds

  • Refunds will be issued to your original payment method.

  • Once your return is received and inspected, we will process your refund within 8 business days.

  • You will receive a confirmation email once the refund is complete.

Important Notes

  • Items returned in used, damaged, or incomplete condition (missing tags, packaging, etc.) may result in a partial refund or denial.

  • Returns sent without prior authorization may not be accepted or refunded.

  • We do not accept in-person returns.

Questions?

If you have any questions about this policy or need help with your return, please contact us at: contact@gearsenpai.com